Question 1

How long is setup?

Accepted Answer

From 10 minutes to a couple of hours depending on menu size. Upload a PDF and paste the snippet right now.

Question 2

Is there a free trial, and how does billing work?

Accepted Answer

Yes — a 14‑day free trial, no card required. After that, pick a monthly or yearly plan; payments are processed securely by Paddle (international cards) or LiqPay (UAH for Ukraine), with an email receipt for every charge. Cancel anytime — access lasts until the end of the paid period.

Question 3

What if the bot is wrong about an ingredient?

Accepted Answer

waiter24.ai only answers from your menu — no hallucinations. Anything off‑menu is handed to a human.

Question 4

How are chats counted?

Accepted Answer

One chat = one guest conversation, no matter how many messages it contains. A new chat counts only when the guest starts a fresh conversation.

Question 5

How do I get my menu in, and does it work with my online store?

Accepted Answer

Import your menu from a PDF, a phone photo or manual entry and update prices in your dashboard in seconds. For online stores there are native modules for WordPress/WooCommerce, Shopify, Magento and Shopware — plus one script tag for any site.

Question 6

Can we turn it off?

Accepted Answer

Anytime. One click — the widget disappears, and no data stays with us without your consent.

Question 7

Is there a QR menu guests can scan?

Accepted Answer

Yes. Generate a QR code and guests open a mobile digital menu — categories, photos, prices, nutrition and a favourites list, no app or login. Print one QR per table and a scan already knows the table, so guests can call a waiter or order through the assistant. You can also run several menus (e.g. a bar card) on higher plans.

Question 8

Is guest data safe?

Accepted Answer

Yes. GDPR‑compliant, encryption at rest, EU hosting.