Payment & Refunds

1. General

This page describes how payments for the AI Waiter / waiter24.ai service work, how to cancel a subscription and how refunds are handled. It forms an integral part of the Terms of Service (public offer). The subject of the agreement is the provision of services — subscription-based access to the AI Waiter software platform (SaaS).

2. Plans and payment

• Current plans and prices are published on the Pricing page. Subscriptions are available monthly or yearly.
• New accounts receive a free trial (currently 14 days) with no payment card required. Nothing is charged during the trial.
• Payment is made online by bank card (Visa, Mastercard and others) through one of our payment providers:
  • Paddle — international payments. Paddle acts as merchant of record: it handles payment data, invoicing and applicable taxes; the Paddle buyer terms apply to the checkout.
  • LiqPay — payments in UAH for customers in Ukraine. In this case we act as the seller (FOP Mykhailo Eduardovych Kulinich); after payment you receive a payment confirmation and, where required by Ukrainian law, a fiscal receipt.
• Subscriptions renew automatically (monthly or yearly) until cancelled. We give at least 30 days' notice of price changes; new prices apply from your next billing period.
• We do not store your card details — they are processed by the respective payment provider.

3. Cancelling a subscription

• You can cancel at any time from the Billing page in your dashboard — no reason and no extra fees required.
• After cancellation no further charges are made; access to the Service remains active until the end of the already-paid period.

4. Refunds

General rule: payments for a subscription period (month or year) during which the Service was available are non-refundable — instead, you can cancel the subscription and no further charges will be made.

We do refund in the following cases:

• an erroneous or duplicate charge;
• a charge made after a confirmed cancellation;
• the Service was unavailable through our fault for a substantial period (see the SLA);
• other cases required by applicable law. Nothing on this page limits your non-waivable statutory rights.

Payments via Paddle: refund requests are handled by Paddle as merchant of record — via the link in your receipt or at paddle.net. Consumers in the EU/UK have a 14-day withdrawal right for the first subscription payment. Approved refunds are issued by Paddle to the original payment method within 14 days.

Payments via LiqPay: send a request to [email protected] from the e-mail address linked to your account, stating the date and amount of the payment. We review requests within 10 business days and, if approved, refund to the same card used for the payment. Funds usually arrive within 1–3 banking days after the refund is issued (depending on the card-issuing bank).

5. Contact

FOP (sole proprietor) Mykhailo Eduardovych Kulinich, tax ID (RNOKPP) 3264602177
21 Nadii Kurchenko St., apt. 4, Kramatorsk, 84300, Donetsk region, Ukraine

E-mail: [email protected]
Phone: +380 99 722 39 97 (Viber, Telegram, WhatsApp)

Last updated: 16 July 2026