Terms of Service — AI Waiter for Restaurants

1. Agreement to these Terms

These Terms of Service (the «Terms») govern the relationship between AI Waiter / waiter24.ai («we», «us», the «Service») and any individual or legal entity (the «Customer», «you») that registers for or uses the Service.

By creating an account or accessing the Service you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and our Acceptable Use Policy. If you do not agree with any provision, do not use the Service.

These Terms constitute a public offer (an offer to conclude an agreement) within the meaning of Articles 633 and 641 of the Civil Code of Ukraine. The subject of the agreement is the provision of services — subscription-based access to the AI Waiter software platform (SaaS). Registering an account and/or paying for a subscription constitutes acceptance of this offer; the agreement is deemed concluded at the moment of acceptance and requires no signed paper copy.

2. Description of the Service

AI Waiter is a SaaS platform that provides restaurants and hospitality businesses with an AI-powered chat assistant. Depending on your plan and configuration, the Service may include:

a chat widget for your website, and chat bots for Telegram and WhatsApp;
menu-based recommendations, ordering, table reservations, callback requests, staff calls and delivery-zone handling;
a loyalty programme keyed to guest phone numbers, post-order feedback (NPS), order status notifications and scheduled orders;
a live-operator console that lets your staff take over conversations from the AI;
analytics, chat logs, AI-assisted insights and transactional e-mail notifications.

Responses are generated by third-party large language models (see Section 7). The exact feature set depends on your subscription plan.

3. Account and registration

You must provide accurate and current information during registration and keep it up to date.
You are responsible for the security of your credentials and for all activity under your account.
You must notify us immediately of any unauthorised access to your account.
You must be at least 18 years old and authorised to act on behalf of the business you register.

4. Trial, subscription and payment

New accounts receive a free trial (currently 14 days, no payment card required). After the trial, continued use requires a paid subscription.
Payments are processed by our payment partner Paddle, acting as merchant of record. Paddle handles payment data, invoicing and applicable taxes; their buyer terms apply to the checkout.
For customers in Ukraine, payments may instead be processed in UAH via LiqPay. In that case we act as the seller of record: we issue the payment confirmation and any fiscal receipt required by Ukrainian law, and refund requests are handled by us at [email protected].
Refunds are otherwise handled by the payment provider in accordance with its terms. Nothing in these Terms limits any non-waivable statutory rights you may have.
Payment, cancellation and refund procedures are described in detail on the Payment & Refunds page, which forms an integral part of these Terms.
Subscriptions renew automatically (monthly or yearly) until cancelled. You can cancel at any time from the Billing page; access remains active until the end of the paid period.
We may change prices with at least 30 days' prior notice. Price changes take effect from your next billing period.
Each plan includes usage limits (e.g. daily chat sessions and AI tokens). When a limit is reached, the chat may be temporarily unavailable until the limit resets or the plan is upgraded.

5. Your content and responsibilities

You retain all rights to the content you upload (menu, photos, prompts, knowledge-base texts, branding). You grant us a licence to process this content solely to provide the Service.
You are responsible for the accuracy of your menu, prices, allergen and nutrition information, and for compliance with food-information regulations applicable to your business.
If you sell age-restricted products (e.g. alcohol), you are responsible for enabling and correctly configuring the age-verification feature and for complying with local law.
With respect to your guests' personal data processed through the Service, you act as the data controller and we act as your processor. This processing is governed by our Data Processing Agreement, which forms part of these Terms, and the Privacy Policy. You are responsible for providing your guests with the required privacy information.
Custom system prompts must comply with the Acceptable Use Policy.

6. AI-generated output

AI responses are generated automatically and may occasionally be inaccurate or incomplete. You must review how the assistant represents critical information (prices, allergens, opening hours) and configure it accordingly. The Service is not a substitute for professional advice, and we are not liable for decisions your guests make based on AI responses, except where caused by our wilful misconduct or gross negligence.

7. Third-party AI providers and BYOK

By default, conversations are processed by the AI provider configured at platform level (currently Anthropic). We may change or add providers to maintain service quality.
You may optionally connect your own AI provider API key («BYOK»). In that case you are responsible for that key, the related provider fees and compliance with the provider's terms. Requests are sent directly from our servers to your chosen provider.
Messaging channels (Telegram, WhatsApp) are operated by third parties under their own terms; we are not responsible for their availability.

8. Intellectual property

All rights to the Service, including software, design, logos and documentation, belong to AI Waiter and are protected by copyright law. You may not copy, modify, reverse-engineer or resell the Service except as permitted by law or these Terms.

9. Availability and support

Availability targets, support channels and response times are described in the Service Level Agreement.

10. Limitation of liability

The Service is provided «as is». To the maximum extent permitted by law, we are not liable for indirect or consequential damages, loss of profit, revenue or data. Our total aggregate liability under these Terms is limited to the amount you paid for the Service during the 12 months preceding the event giving rise to the claim.

11. Suspension and termination

We may suspend or terminate your account for material breach of these Terms or the Acceptable Use Policy. Where practicable, we will give you prior notice and an opportunity to cure the breach.
You may terminate at any time by cancelling your subscription. Upon termination we delete or anonymise your data in accordance with the Privacy Policy. You may request an export of your menu and data before termination.

12. Changes to these Terms

We may update these Terms from time to time. We will give at least 14 days' notice of material changes by e-mail or through the Service interface. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing law and disputes

These Terms are governed by the laws of Ukraine. The parties will first attempt to resolve any dispute amicably; failing that, disputes are resolved by the competent courts at the Service provider's registered location.

14. Service provider and contact

The Service is provided by: FOP (sole proprietor) Mykhailo Eduardovych Kulinich, tax ID (RNOKPP) 3264602177, registered address: 21 Nadii Kurchenko St., apt. 4, Kramatorsk, 84300, Donetsk region, Ukraine.

Questions about these Terms: [email protected], phone +380 99 722 39 97 (Viber, Telegram, WhatsApp).

Last updated: 16 July 2026