Acceptable Use Policy

Purpose of this Policy

This Acceptable Use Policy defines permitted and prohibited uses of the AI Waiter platform and supplements the Terms of Service.

Permitted use

• Answering guests' questions about your menu, dishes, allergens, ingredients, opening hours and services.
• Taking and clarifying orders, reservations, callback and staff-call requests.
• Recommending dishes based on guests' preferences; informing guests about promotions and loyalty rewards.
• Providing customer support through the support-desk chat mode.

Prohibited use

Using the platform for the following is a violation and may lead to suspension of the account:

Harmful or deceptive content

• Generating offensive, discriminatory or hateful content, including through custom system prompts.
• Misleading guests — false information about ingredients, allergens, prices or availability.
• Presenting the AI as a human where this misleads guests in a way that matters.
• Collecting guests' personal data beyond what is needed to provide the service, or using it for purposes guests would not expect.

Age-restricted products

• Selling or promoting alcohol or other age-restricted products to minors.
• Disabling or circumventing the age-verification feature where it is legally required for your offering.

Technical abuse

• Attempting to bypass rate limits or plan quotas, or overloading the system.
• Reverse-engineering, decompiling or copying the widget or API.
• Sharing your widget key with third parties or using one account for multiple unrelated businesses.
• Prompt-injection attacks or attempts to make the assistant act outside its configured role.
• Using messenger channels (Telegram, WhatsApp) to send spam or unsolicited messages.
• Connecting a BYOK API key that you are not authorised to use.

Legal violations

• Any use that violates applicable law, including consumer-protection and food-information regulations.
• Fraud, money laundering or any other illegal activity.
• Infringement of third-party copyright or trademarks.

Enforcement

Depending on the severity of the violation we may:

• send a warning by e-mail;
• temporarily suspend the account;
• remove violating content;
• terminate the account permanently without refund;
• report criminal activity to law enforcement.

Reporting violations

If you see the platform being used in violation of this Policy, please report it: [email protected]

Last updated: 12 June 2026